Refund policy

Refund Policy

Last updated: 2026-08-08

At HaussLyon, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we accept returns under the conditions described below.

Policy Summary

  • Return window: 30 days from the date you receive your order

  • Return shipping fees: At the customer's expense

  • Restocking fees: No restocking fees

Return Eligibility Conditions

To be eligible for a return, your item must meet the following conditions:

  • The item must be returned within 30 days of receiving your order

  • The item must be unused and in perfect condition

  • The item must be in its original packaging

  • You must provide proof of purchase (receipt or order confirmation)

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service by email at info@hausslyon.com with:

    • Your order number

    • The product(s) you wish to return

    • The reason for the return

  2. Wait for our confirmation: Our team will send you a confirmation email with detailed return instructions

  3. Carefully pack your item in its original packaging

  4. Ship the package to the address we will provide

Important: Return shipping fees are your responsibility. We recommend using a tracked delivery service and insuring your shipment. We cannot guarantee receipt of returned items without proof of delivery.

Refunds

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund request.

If your refund is approved:

  • The refund will be processed within 5 to 15 business days following receipt of the item

  • The amount will be refunded as store credit or directly to your original payment method

  • No restocking fees will be applied

  • Initial shipping fees are non-refundable

  • Return shipping fees remain your responsibility

If your return is rejected: Your return may be refused if the item does not meet the eligibility conditions mentioned above (used, damaged, incomplete item, or returned after the 30-day period).

Late or Missing Refunds

If you have not yet received your refund after the specified timeframe: If you have performed these checks and still have not received your refund, contact us at info@hausslyon.com

Exchanges

We do not accept exchanges.

Excluded Items

All our items are refundable. We have no final-sale items.

Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately (ideally within 48 hours of receipt)

  • Provide photos of the product and packaging

  • We will cover the return shipping fees in this case

  • You will receive a replacement or a full credit, including initial shipping fees

Incorrect Product Received

If you receive a product different from the one ordered:

  • Contact us immediately

  • We will organize the return at our expense

  • We will send you the correct item at no additional cost

Questions

For any questions regarding our return and refund policy, please feel free to contact us:

  • Email: info@hausslyon.com