Refund policy

Refund Policy

Last updated: 2025-10-20

At HaussLyon, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we accept returns under the conditions described below.

Our Policy Summary

Return Period: 30 days from the date you received your order

Return Shipping Fees: Customer pays

Restocking Fee: No restocking fee

Return Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

The item must be returned within 30 days from the date you received your order

The item must be unused and in perfect condition

The item must be in its original packaging

You must provide proof of purchase (receipt or order confirmation)

Return Process

To initiate a return, please follow these steps:

Contact our customer service Please email us at info@hausslyon.com with:

Your order number

The product(s) you wish to return

The reason for the return

Wait for our confirmation: Our team will send you a confirmation email with detailed return instructions.

Carefully package your item in its original packaging.

Send the package to the address we provide.

Important: Return shipping costs are your responsibility. We recommend using a trackable delivery service and insuring your shipment. We cannot guarantee receipt of returned items without proof of delivery.

Refunds

Once we have received and inspected your return, we will notify you by email whether your refund request has been approved or rejected.

If your return is approved:

The refund will be processed within 5 to 15 business days of receipt of the item.

The amount will be refunded in store credit.

No restocking fees will be applied.

The initial shipping costs are non-refundable.

You are responsible for the return shipping costs.

If your return is refused:

Your return may be refused if the item does not meet the eligibility requirements mentioned above (item used, damaged, incomplete, or returned after the 30-day period).

Late or Missing Refunds

If you have not yet received your refund after the specified timeframe: If you have completed these checks and you still have not received your refund, contact us at info@hausslyon.com.

Exchanges

We do not accept exchanges.

Excluded Items

All our items are refundable. We do not have any items on final sale.

Defective or Damaged Products

If you receive a defective or damaged product:

Provide photos of the product and packaging

We will cover the return shipping costs in this case.

You will receive a replacement or full credit, including the original shipping costs.

Incorrect product received

If you receive a different product than the one ordered:

We will arrange the return at our expense.