FAQ


Frequently Asked Questions (FAQ) - HAUSSLYON

1. Orders and Payment

  • How can I place an order?
    Browse our store, add your favorite items to your cart, then click the checkout button. Then follow the simple steps to finalize your shipping and payment information.

  • What payment methods do you accept?
    We accept major credit cards (Visa, Mastercard, American Express), as well as secure payments via PayPal, Apple Pay, and Shopify Pay.

  • Can I modify or cancel my order?
    Our teams process orders quickly. If you wish to modify or cancel your order, please contact us immediately at info@hausslyon.com. If the order has not yet been shipped, we will be able to make the changes.

2. Delivery and Shipping

  • Standard delivery: 5 to 8 business days

  • Express delivery: 2 to 3 business days
  • How can I track my package?
    As soon as your order is shipped, you will receive a confirmation email containing a tracking number and link to track the progress of your package in real-time.

3. Returns and Refunds

  • What is your return policy?
    You have 30 days from the receipt of your order to return an item if it does not suit you. Items must be unworn, in their original packaging.

  • How do I make a return?
    To initiate a return, go to your profile in the Orders section or contact us at info@hausslyon.com. We will provide you with the necessary instructions.

  • When will I be refunded?
    Once your package is received and inspected at our warehouse, we will process the refund to your original payment method within 5 to 7 days.

5. Customer Service

  • How do I contact HAUSSLYON support?
    Our team is available by email at info@hausslyon.com or via our contact form on the Contact page. We usually respond within 24 to 48 hours.

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